Pionero AI
Voice agent for customer ops

Answer every call and automate the follow-through with Pionero AI

Pionero is a conversational AI agent that delivers human‑quality service for phone inquiries in local languages, handling your entire frontline support and cutting customer wait times

What it handles
  • Intent capture & smart routing
  • Form fill & data capture
  • ID/record lookup & updates
  • Ticket/case creation & sync
  • Appointment booking & reminders
  • SMS callbacks & status alerts
  • Workflow automation & escalations

How it works

  1. Listen — Telephony‑grade speech recognition with barge‑in and noise robustness.
  2. Understand — Domain‑tuned reasoning over your knowledge via secure RAG.
  3. Act — Execute workflows (lookups, updates, document generation), then confirm or hand off.
24×7
Availability
50–80%
Cost reduction potential
From deflection + faster handle + automation
<300ms
Streaming latency target
Example customer journeys
  1. Order status → verify → fetch shipment → send SMS update
  2. License renewal → collect info → generate docs → book pickup
  3. Bank card lost → authenticate → block → issue replacement
Works with your CRM, ticketing, and line‑of‑business systems.

Industries we serve

Built to handle high-volume customer operations across sectors.

Government services
  • Citizen hotlines
  • Permits & licenses
  • Document issuance
Example: Caller requests new ID → collect info → generate application → book pickup.
Healthcare providers
  • Eligibility & benefits
  • Referrals
  • Scheduling
Example: Patient asks for referral → verify details → create referral → send confirmation SMS.
Banking
  • Account updates
  • KYC/ID
  • Loan inquiries
Example: Balance & limits → authenticate → share details → offer statement via SMS.
Insurance
  • Claims intake
  • Policy changes
  • Provider lookup
Example: New claim → collect incident info → create ticket → text claim number.
Utilities & Telco
  • Outage reports
  • Billing
  • Plan changes
Example: Outage check → verify address → share ETA → offer callback when restored.
Retail
  • Order status
  • Returns
  • Inventory
Example: Where’s my order → fetch shipment → provide status → issue return label if needed.
Hospitality
  • Reservations
  • Upsell
  • Concierge
Example: Book table → check availability → confirm reservation → upsell specials.

Why Pionero

Operational efficiency
  • Cut wait times with instant answers, 24/7.
  • Deflect routine calls so agents focus on complex issues.
AI‑powered automation
  • Automates up to ~60% of inquiries end‑to‑end.
  • Domain‑tuned flows handle tasks from first ask to final answer.
Data‑driven insights
  • QA scorecards, SLA dashboards, and trend reports.
  • Call summaries, sentiment, feedback, and outbound follow‑ups.
Security first
  • End‑to‑end encrypted audio streams.
  • Private RAG on your infra (pgvector/Postgres) with strict access controls.
Seamless integrations
  • Pre‑built connectors and open APIs for fast setup.
  • Fits your CRM, POS, analytics, and cloud stack.
Multilingual & speech‑to‑speech
  • Languages: Azerbaijani, English, Turkish, Russian, and more.
  • End‑to‑end speech‑to‑speech stack for natural, low‑latency conversations.

Try a conversational agent

This mock UI illustrates the experience; we’ll wire it to your stack for pilots.

Note: This is a front-end preview. Audio and telephony are disabled here.

Integrations

Works with your telephony, CRM, POS, analytics, and cloud platforms.

AWS
Azure
GCP
Twilio
Salesforce
Zendesk
ServiceNow
Stripe
Square
Clover
Toast
Shopify
Monday.com
Snowflake
Datadog
Segment
PostgreSQL
Kafka
Redis
AWS
Azure
GCP
Twilio
Salesforce
Zendesk
ServiceNow
Stripe
Square
Clover
Toast
Shopify
Monday.com
Snowflake
Datadog
Segment
PostgreSQL
Kafka
Redis

Pricing

Start with a pilot, pay for usage as you scale.

Pilot package

  • • 1–2 phone numbers, 1 use case
  • • Language + domain setup
  • • KPI dashboard & weekly QA
  • • Handoff to your team

Usage

  • • Per-minute voice + per agent action
  • • Volume discounts
  • • SLA & analytics included
  • • Cancel anytime

Let’s talk

Tell us about your volumes, languages, and systems. We’ll recommend a pilot plan and timeline.

FAQ

How fast can we pilot?
Typical pilots go live in 2–4 weeks depending on integrations and call flows.
Which languages are supported?
Azerbaijani, English, Turkish, Russian, and more.
How does handoff to human agents work?
We transfer active calls with context and sync transcripts into your CRM/ticketing tool.
What KPIs improve first?
Deflection, first‑call resolution, average handle time, and CSAT.
Which contact‑center platforms do you support?
Leading CCaaS platforms and SIP/Twilio. We can add others via adapters.
How do we monitor quality?
Built‑in analytics, QA scorecards, and alerting. We can export to your BI tools.