Revolutionize Customer Service with AI

Automate repetitive inquiries in local languages, improve operational efficiency, and boost customer satisfaction with our AI-driven platform.

AI Customer Service Platform

About Pionero

Pionero revolutionizes customer service by automating repetitive inquiries in local languages through AI-driven operator platform, improving operational efficiency and boosting customer satisfaction.

Multilingual Support

Communicate with customers in their native language, providing personalized support at scale.

Operational Efficiency

Reduce response times and free your team to focus on complex issues that require human touch.

Data-Driven Insights

Turn customer interactions into actionable insights that drive business growth.

Our Products

Comprehensive solutions to transform your customer service operations

AI Chatbot

Intelligent conversational AI that handles customer inquiries on your website, providing instant responses and seamless escalation to human agents when needed.

  • Instant Q&A and 24/7 help center
  • Customer reports
  • Automate customer journey
P

Salam! Mən AzerTurk Bank müştəri xidmətləri üzrə nümayəndəsiyəm. Sizə necə kömək edə bilərəm?

Salam, filiallarınız neçə saat açıq olur?

U
P

Salam! Standart filial iş saatlarımız:

  • Bazar ertəsi – Cümə: 09:00 – 17:00
  • Şənbə: 09:00 – 13:00

Xüsusi bir filialın iş saatlarını öyrənmək istəyirsinizmi?

Call Center AI Bot

Voice-enabled AI assistant that handles phone inquiries, routes complex questions to operators, and reduces wait times for customers.

  • Voice-based virtual AI agent
  • Copilot - AI Assistant for Agents
  • Call transcription
Maya 00:17

Device Microphone (Built-in) • Device Speakers (Built-in)

Microphone permission is required. Calls are recorded for quality review.

Conversation Transcript

M

Hello! This is Maya, Insurance AI assistant. How may I help you today?

I need to check my account balance.

U
M

I'd be happy to help you check your account balance. For security purposes, can you please confirm your account number or username?

My account number is AZ1234567890.

U
M

Thank you. To verify your identity, I'll need a security code. I've just sent a one-time password to your registered mobile number. Could you please provide that code?

Knowledge Management

Internal AI chat search integrated with company data, accessible only to internal stakeholders and built on-premise to secure sensitive information.

  • Local LLM
  • AI search integrated with company data
  • On-premise deployment and data security

Upload Documents

Drag & drop your PDF or Word documents here, or

Uploaded Files
  • company-policy.pdf
  • product-manual.docx

Knowledge Assistant

K

Hello! I'm your Knowledge Assistant. You can ask me questions about your documents or company policies.

What does our refund policy say about returning items after 30 days?

U
K

According to your company policy document, items returned after 30 days but before 60 days can be eligible for store credit only, not cash refunds. The item must be in its original condition with tags attached and original packaging. After 60 days, returns are not accepted except in cases where extended warranty was purchased.

Source: company-policy.pdf, page 12, section 4.3

Customer Data Analysis

Turn customer interactions into actionable insights with powerful analytics tools that reveal patterns and opportunities.

  • Call summarization
  • Product/feature feedback
  • Sentiment analysis
Customer Data Analysis

Why Choose Pionero

Our AI-driven platform offers unique advantages for businesses of all sizes

Multilingual Support

Our platform excels at understanding and responding in local languages, including Azerbaijani, providing a natural experience for your customers.

24/7 Availability

Provide instant responses to customer inquiries at any time of day, improving satisfaction and reducing wait times.

Secure On-Premise Solution

Keep your sensitive data secure with our on-premise deployment options, ensuring compliance with data protection regulations.

Actionable Insights

Transform customer interactions into valuable business intelligence with advanced analytics and reporting tools.